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Advice centre articles
Articles and features
05/09/2025
Why do patients complain?
Why do patients complain?
Time to read article: 4 mins
Patients can make a complaint about any aspect of the medical care they receive. Find out about some common reasons for patient complaints.
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Complaints Handling Procedure – NHS Scotland
Time to read article: 5 mins
Medical Protection understands that handling complaints can be complex and stressful. It requires time and commitment when individuals may be feeling vulnerable. Investing time and getting it right can help resolve issues quickly and avoid escalation.
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Articles and features
30/07/2025
Governance and risk in private practice
Governance and risk in private practice
Time to read article: 4 mins
As a doctor you are surrounded by systems, processes, governance, and colleagues who can provide support when something goes wrong.
What about when you face an issue or concern in private practice?
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Medical Protection calls for comprehensive strategy to tackle clinical negligence costs
Time to read article: 1 mins
Medical Protection comments on the 2024-25 NHS Resolution annual report.
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Articles and features
10/07/2025
Cosmetic procedures and managing expectations
Cosmetic procedures and managing expectations
Time to read article: 4 mins
Dr Sarah Townley, deputy medical director at Medical Protection discusses the common medicolegal risks with cosmetic medicine.
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Learning from cases
09/07/2025
Learning from cases: Psychiatry
Learning from cases: Psychiatry
Time to read article: 6 mins
Read this resource to:
understand the claims environment in psychiatry: Insights and lessons learned
receive tailored advice and key recommendations to help you reduce risks in the future
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Medical Protection sets out guidance on factors to consider regarding industrial action
Time to read article: 2 mins